FAQ - Frequently asked questions

A. Can I share my contract details with a partner?

You can give your partner access to your contract via the IONOS control panel. You won't need to share your password. Your partner can then manage your contract and settings and communicate with you directly.

B. Can I revoke access to my account whenever I want?

You can cancel access rights you've granted to partners any time, with immediate effect.

C. Can I join the Partner Network for free?

Yes, the network is free to use for partners and clients. The Agency Partner Network is a platform that allows professional agencies and freelancers to advertise their services. By hosting it, we aim to strengthen collaboration between our customers and web professionals.

D. Does it cost anything to use the Partner Network?

The Agency Partner Network is a free service. There is no cost for searching the directory or contacting the professionals listed there.

E. Does it cost anything to get in touch with partners?

Search and enquiries are free of charge. You'll only pay partners for any services you commission. You won't pay anything for our services.

F. What happens when reviewing the contracts and guarantees?

You'll sort out your contract directly with your chosen professional. Find out more in the IONOS Agency Partner Program terms and conditions.